This document/page (“Returns, Refunds, & Cancellation Policy” or “Policy”) is an electronic record in terms of the Information Technology Act, 2000, and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. A computer system generates this electronic record, which does not require any physical or digital signatures.

1. OUR RETURNS POLICY

We deeply value your trust and aim to provide a seamless shopping experience with our high-quality products. To ensure transparency and set clear expectations, please read our Policy carefully before making a purchase.

All products sold on our platform are non-returnable. Due to the nature of our offerings and our commitment to maintaining the highest standards of hygiene and quality, we do not accept returns or exchanges for any product once delivered, unless otherwise mentioned.

2. WHY ARE ORDERS NON-RETURNABLE?

Hygiene and Safety: Many products are personal-use items or consumables, and returns may compromise their safety and quality.

Product Authenticity: We ensure that every product you receive is 100% authentic and delivered in pristine condition. By making products non-returnable, we can better maintain this standard.

Streamlined Operations: Non-returnable products enable us to offer you competitive prices, faster shipping, and an uncompromised quality guarantee.

3. DAMAGED OR DEFECTIVE GOODS

While we do not allow returns for most cases, we understand that certain rare circumstances may require intervention. If the product you receive is damaged or defective, you can file a claim within 48 hours of receiving your order.

Raise a Claim: Email us at support@aacarto.com

. Provide and include in the email:

1. Your Order ID; 

2. A description of the issue; and

3. Clear images of the damaged/defective product and the external and internal packaging

Our team will verify your claim and respond within 4 business days. After verification, we will offer one of the following:

1. A replacement of the same product (subject to availability), or

2. A store credit equivalent to the value of the damaged product, valid for your next purchase.

INCORRECT PRODUCT DELIVERED

If you receive a product different from what you ordered:

1. Notify us within 48 hours of delivery.

2. Follow the same steps to raise a claim as outlined above under DAMAGED OR DEFECTIVE GOODS.

3. Once verified, we will arrange for the correct product to be shipped at no additional cost.

MISSING ITEMS

If an item from your order is missing:

1. Notify us within 48 hours of delivery.

2. We will verify the issue by cross-checking our shipping records and arrange to deliver the missing item at no extra cost.

IMPORTANT CONDITIONS FOR CLAIM ELIGIBILITY

To ensure your claim is processed smoothly, please adhere to the following conditions:

1. Original Condition: The product must be returned in its original condition, including all packaging materials, tags, labels, manuals, and accessories (if applicable).

2. Timeframe: All claims must be raised within 48 hours of receiving the product. Claims made after this period will not be entertained.

Non-Returnable Cases: 

• Products damaged due to mishandling, improper storage, or usage by the customer are not eligible for replacement or refund.

• No claims will be accepted for issues such as “change of mind,” “no longer needed,” or “not as expected.”

REFUND POLICY

Refunds are processed only in cases where:

1. A replacement for a damaged or defective product is unavailable, or

1. An incorrect product cannot be replaced.

Refunds will be issued as store credit or directly to your original payment method, based on our discussion with you. Refunds typically take 5-7 business days to reflect in your account, depending on your payment provider.

ORDER CANCELLATIONS

Before Shipment: You can cancel your order by contacting our customer support team at support@aacarto.com

. No charges will apply for cancellations made before the product is shipped.

After Shipment: Once the product has been shipped, cancellations are not permitted.

FREQUENTLY ASKED QUESTIONS (FAQs)

Q: Why don’t you allow returns for all products?

A: Our policy ensures that every product delivered to our customers is brand-new, untouched, and of the highest quality. Returns may compromise the authenticity, hygiene, and safety of our products, which we take very seriously.

Q: Can I replace a product I did not like after using it?

A: Unfortunately, no. Products that are used, worn, or altered cannot be replaced as per our policy.

Q: What if my product is lost in transit?

A: If your product is lost in transit, we will, at our discretion, either replace it or issue a refund/store credit.

HOW TO CONTACT US

If you have any questions or concerns regarding this policy, feel free to reach out to us: 

Email: support@aacarto.com

We thank you for your understanding and cooperation in adhering to our policy, which allows us to serve you better.