Last Updated: 06-07-2026
Thank you for shopping with Aacarto. We want you to have a smooth shopping experience. Please read our return, refund, exchange, and cancellation policy below.

Order Cancellation

• You can cancel your order before it has been shipped for a full refund.
• Once an order has been dispatched, it cannot be cancelled.
• To request a cancellation, please contact our support team as soon as possible.

Returns

We accept returns for both defective and non-defective products, subject to the conditions outlined in this policy.

We accept returns if:

• You receive the wrong product.
• The product is damaged or defective upon delivery.
• The item is missing parts or accessories.
• You wish to return an eligible product for a non-defective reason, subject to the product being eligible for return under this policy.

To request a return, you must contact us within 2 days (48 hours) of delivery with your order number and, where applicable, photos or an unboxing video showing the issue.

Once your return request is approved, we will provide instructions for returning the product by mail.

Return Window

Customers must submit a return request within 2 days (48 hours) of receiving the product.

Return Label and Return Shipping

For approved returns, Aacarto will provide a free return label that can be downloaded and printed by the customer.

• If the return is due to our error, including a wrong, damaged, defective item, or missing parts or accessories, we will arrange the return or provide a free return label.
• For other approved eligible returns, Aacarto will provide a free downloadable and printable return label in accordance with this return policy.
• There are no restocking fees for approved returns.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, we do not accept returns for:

• Opened or used products
• Beauty, skincare, and personal care items
• Health supplements
• Perishable goods
• Gift cards
• Items marked as Non-Returnable

Products must be returned in accordance with the return instructions provided by Aacarto. This return policy applies to new products only.

Refunds

• Once your return is approved and the item is received (if required), your refund will be processed to the original payment method.
• Refunds are processed within 7 days after the approved return is received and processed, depending on the applicable return process and payment provider.

Exchanges

We accept exchanges for eligible products.

We replace items that are:

• Damaged or defective.
• Incorrect.
• Eligible for exchange under this policy.

If you need an exchange, please contact our support team within the applicable return window.

Contact Us

If you have any questions or need assistance with a cancellation, return, refund, or exchange, please contact us:

• Email: support@aacarto.com
• Support Hours: Monday – Friday, 09:00 AM – 6:00 PM