Frequently Asked Questions
1. What is Aacarto?
Aacarto is an online shopping platform that brings 100% authentic international products from trusted global brands directly to your doorstep
2. Are the products on Aacarto 100% authentic?
Yes. Every product is carefully sourced through trusted global supply channels to ensure you receive genuine, high-quality products.
3. Do I need to pay customs or import duties?
No. The price you see at checkout is the final price. There are no additional customs charges or import duties.
4. When will I receive my order?
Most orders are delivered within 7–21 business days. You'll receive a tracking link once your order has been shipped.
5. Can I track my order?
Yes. As soon as your order is dispatched, we'll email you a tracking link so you can monitor your shipment.
6. Can I cancel my order?
Yes, you can cancel your order before it has been shipped. Once dispatched, orders cannot be cancelled.
7. What is your return policy?
Returns are accepted if you receive a damaged, defective, or incorrect item. Please contact us within 48 hours of delivery.